Refund And Cancellation

Last updated: June 15, 2025

Thank you for choosing RiyalVerse Technology Private Limited. We are committed to delivering exceptional digital and immersive experiences. However, if you are not entirely satisfied with your purchase or service, we invite you to review our Return and Refund Policy.

This policy applies to any digital services, training programs, subscriptions, or virtual assets purchased from us.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. The same meanings apply whether they appear in singular or plural.

Definitions

• Company refers to RiyalVerse Technology Private Limited, Jondhan Kalan, Panipat, Haryana, India.
• Goods refers to any digital products, training content, 3D assets, XR experiences, or subscription-based services offered through the Website.
• Orders means a request by You to purchase Goods or Services from Us.
• Service refers to the Website and all associated virtual platforms.
• Website refers to https://group.riyalverse.com
• You means the individual or organization accessing or using the Service.

Order Cancellation Rights

You may cancel your digital or service order within 7 days of purchase, provided it has not yet been accessed, downloaded, or customized for you.

To cancel, you must notify us with a clear request via:

• Email: info@riyalverse.com
• Contact Page: https://group.riyalverse.com/contact

Once approved, we will process the refund within 14 business days using your original payment method. No additional fees will be charged for the refund.

Non-Refundable Products and Services

The following cannot be returned or refunded:

• Customized digital assets or branded XR content
• Accessed or downloaded e-learning modules or virtual programs
• Training slots reserved or partially attended
• XR hardware (if applicable) once opened
• Services already delivered, used, or activated

Refunds are not applicable for discounted items, bundled packages, or flash sale offers, unless required by law.

Return of Physical Goods (If Applicable)

If physical materials or devices were shipped (such as VR headsets or kits):

• Return must be initiated within 7 days of delivery
• Items must be in original condition and packaging
• Return shipping costs are borne by You
• Return Address:
  Jondhan Kalan, Jondhan Kalan (68), Panipat, Haryana, 132107, India

We are not responsible for returns lost in transit. Please use a trackable, insured courier service.

Gift Items

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit after approval of return.

If the gift was sent to the purchaser, the refund will go to the original buyer.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Email: info@riyalverse.com
• Contact Page: https://group.riyalverse.com/contact